Medical Institutions' Quality Dimensions and Their Relationship with Patients' Satisfaction at Private Sector Hospitals in Bahrain

Abstract

Abstract : In this project, our patients' satisfaction as a construct has been measured based on patients' direct input from our research tool. A survey has been executed by designing a questionnaire comprised of 16 questions distributed to patients in 3 predetermined private sector hospitals in Bahrain. The Statistical Package for Social Studies (SPSS) computer program has been utilized for correlating seven Quality Dimensions with Patients Satisfaction. The data collected from a total of 387 personnel have been implemented to generate the result outcome on patient satisfaction. The correlation analysis results indicated all quality dimensions under study showed impact correlation with patient satisfaction. The relative significance of the quality dimensions was found to be in the following order from higher to lower respectively; Hospital Services, Communication, Technical Quality, Time Spent with Doctors, Accessibility and Convenience, Interpersonal Manner, and Financial Aspects.